Terms & Conditions

1. GENERAL INFORMATION

Welcome to the Ouwa Kids website, www.ouwakids.lv (hereinafter referred to as the "Website"). The owner of the Website is OLLY PLAY SIA (hereinafter referred to as the "Company", "we", or "us"), Reg. No. 40203575771.

2. TERMS OF USE

Please review the basic terms listed below that apply to your use of this Website and the purchase of products herein. By using the Website, you agree to follow and be bound by these terms. To use this Website and purchase our products, you must read, understand, and confirm these Terms of Use. These terms apply to all transactions you enter into with us. By placing an order, you automatically agree to our Terms of Use. If you have any questions regarding these terms, please contact us via email at ouwakids@gmail.com.

3. PRODUCT INFORMATION

All Ouwa Kids products displayed on the Website are available in the Ouwa Kids warehouse and remain available until the respective product is sold out. All prices on the Website are indicated in Euros (EUR) for transactions with all countries. Please note that VAT is not included in the price, as OLLY PLAY SIA is not a registered VAT payer. All prices and product information in the Ouwa Kids online store are subject to change. Delivery service costs are not included in the indicated product price.

4. COLORS

We make every effort to display the colors of the products offered on the Website as accurately as possible. However, since the actual colors you see depend on your monitor and the image quality, we cannot guarantee that the color displayed on your monitor will perfectly match the true color of the product.

5. PRIVACY AND SECURITY

OLLY PLAY SIA cares about your privacy and the security of your personal data. By entering the required information when placing an order, the Buyer confirms that they have read and agree that the data provided will be used to enable the Seller to accept the Buyer's order and perform delivery in accordance with the legislation of the Republic of Latvia. By entering information, the Buyer agrees that notifications related to the processing of the order will be sent to the specified email address. Data provided by the Buyer will not be transferred or sold to any third parties.

DISTANCE CONTRACT

As the sale of our products takes place via an online offer, in accordance with Section 10 of the Consumer Rights Protection Law (PTAL) of the Republic of Latvia, a Distance Contract is concluded between the Buyer and the Seller when an order is placed.

The seller of the goods offered in this online store, OLLY PLAY SIA, Reg. No. 40203575771, on the one hand (hereinafter referred to as the "Seller"), and the person placing the order (hereinafter referred to as the "Buyer"), on the other hand, enter into the following Agreement:

The Seller undertakes to sell and deliver the goods to the Buyer in accordance with the Buyer's order.

ORDERING, DELIVERY, AND PAYMENT PROCEDURES

The Buyer places an order through the Website, specifying the type and quantity of goods. The Buyer can pay for the goods using the payment tools integrated into the online store or by paying an invoice prepared by the Seller and sent to the Buyer via email. The invoice is prepared electronically and is valid without a signature. The invoice must be paid within 2 days; otherwise, the order will be cancelled.

Order preparation time is 1–3 business days (depending on the product type) after payment has been received.

RIGHT OF WITHDRAWAL

The Buyer has the right to withdraw from the purchase within 14 (fourteen) calendar days from the moment of receiving the Goods by sending a withdrawal notice to the Seller. Upon the Buyer’s request, the Seller will provide a withdrawal form via email.

The Buyer may return the Goods using a parcel locker service. The Goods must be sent to any parcel locker located in Saulkrasti, indicating the contact phone number +371 28337313. The cost of return shipping shall be covered by the Buyer.

The Buyer has the right to withdraw from the purchase within 14 (fourteen) days from receiving the order under the following conditions:

The Goods have not been used;
The Goods are in their original packaging with all original labels and in full комплектation;
The Goods are not damaged, stained, torn, or otherwise affected;
The Buyer must return the Goods to the Seller within 7 (seven) days after sending the withdrawal notice.

The Buyer cannot exercise the right of withdrawal in the following cases:

The Goods, due to their nature, cannot be returned, or they are perishable or quickly consumable;
The Goods have been made specifically for the Buyer according to an individual order;
The Buyer has opened the packaging of audio or video recordings or computer software;
The Goods are damaged, used, or not in their original packaging.

According to Section 12, Paragraph 6 of the Consumer Rights Protection Law of the Republic of Latvia, “the consumer is responsible for maintaining the quality and safety of the Goods during the withdrawal period.” The Seller reserves the right to refuse the Buyer’s right of withdrawal or to withhold compensation if the Goods are damaged due to improper use, negligence, failure to follow instructions, loss of original packaging, or if the packaging is significantly damaged.

The Seller will refund the payment to the Buyer’s bank account within 14 (fourteen) days from the moment the returned Goods are received.

If the Buyer discovers defects or manufacturing faults in the delivered Goods, the Seller will cover all costs related to the return or replacement of such Goods.

DATA PROCESSING

By entering the necessary information and placing an order, the Buyer confirms that they have read and agree that the data provided is used to enable the Seller to accept the Buyer's order and perform the delivery of goods in accordance with the laws of the Republic of Latvia. By entering their information, the Buyer agrees that notifications related to the processing of the order will be sent to the specified e-mail address.